Is Dialog HSDPA here to stay?
December 20, 2008 7 Comments
Things are not going well. Dialog HSDPA users having plenty of difficulties.While keeping almost all the old troubles, new ones are also coming.
No one is really getting so called 3.6mbps speed, instead we get 8KBps in the day time (peak hours) and 1mbps at night (off peak). Especially in this month all the Dialog users I know (HSDPA and Wimax) are in a hard times with IM and browsing. Some of my friends having this problem from the very beginning but I have this issue from this month. Same story from every where. All the users dropping from IM and go offline time to time. while my N70 displaying 100% 3G signal strength E220 modem keep changing signal levels to EDGE -> WCDMA -> HSDPA. If we didn’t use openDNS and accelerators we might not get anything. Now I use Nibuzz to chat, otherwise I’ll be always offline.
Apart from these technical issues, we have problems with billing information + usage counters. Considerable numbers of my friends are having problems with their broadband bill even with zero usage. One of my friends got an almost double valued bill for last month. Dialog telling that it was a mistake but now I have noticed that they do the same mistake again and again for considerable number of users. Added to that, they add your first 2 bills together and make you confused for the first month. I called their customer care unit and asked how to check usage online, they said me to register and check the detail bill. I did that but I didn’t find units I consumed on that detailed bill(actually their online method is not working). Because of all these, they better start new hotlines for these issues in their customer care unit and this is the time to change their motto too. Here is a suggestion. 😛
While Dialog manages to stay with their faults, Mobitel comes back in game with amazing packages. Now they have reduced their rates to half and doubled the usage (bandwidth). In their survey I mentioned this since I was using M3 at the time and I’m really happy that they have actually listened to users.
Downlink Uplink Rental Usage
1mbps 1mbps Rs.490 750MB
1mbps 1mbps Rs.890 2GB
3.6mbps 1.96mbps Rs.2490 7GB
RS.5 for excess 10MB
In terms of speed Mobitel is in the lead since 3.6mbps they talk about is really 3.6 unlike Dialogs speeds. So now Dialog should listen to their customers or otherwise they will end up with the same result what they archived in GSM market base. Customers are your main asset. If you loose them, you will loose your company.
He conquers who conquers himself 
I’m soooooo agreeeeeeng with ya! dialog sucks at times! last month it was ok n nw da speed sucks sucks n sucks! wen i cal help desk i feel de know nothing!
Damn you’re a angel of death for dialog.
Doesn’t matter whether it’s dialog or mobitel HDSPA sucks in SL
A timely & detailed article.Useful 4 several parties.
im using dialog hsdpa student package. usually abt 2000Rs. mnthly rental
But last month i got a bill of 3005Rs. What is PRE-RATE Total???(983Rs.)
@TnTnie
yep they are adding your first bill according to a pro-rata basis.acctually what happens is they add your next month bill and this month usage together and produce a bill. if you have bought your connection on 25 th then 25 th to next month 15th you will get something around 800 . add to that the next bill 2000 . so you will get around 2800. but dont worry this happens only for the first month although it is correct .
Dialog say one thing but doing other. they are out ot get our money one way or the other and send it to malaysia
Isnt there a difference between Dialog Wi-max and Mobitel 3.5G HSDPA? What is the most advanced technology? Dialog also have HSDPA now but Mobitel doesnt use Wi-max. Airtel also only HSDPA. But only mobitel has HSUPA. Is that why uploading through dialog sucks in big time???