Image from Essential Hospitality

I went to the Commonwealth bank to handover the invoice from the builder. This is the conversation with the lady with the counter.

Me: I got a construction loan with your bank and I got my first progressive payment invoice from builder. What am I suppose to do?

Bank Customer Officer: checking my details on the computer. Do you have xxxx product? And it will be good for you. ( Something totally unrelated to what I asked?)

Me: All I want is get this invoice to correct people and get the payment to the builder.

I don’t know what sort of training these people are getting, I understand the need for the up-sell from your existing customers to ensure your CEO can announce a record breaking profit! But please answer what I asked before you try to get more money out of me.

EDIT: I handed over the document and they promised that it will be faxed to the construction loan team. I called up next day because I had feeling they were incompetent. And my instinct was right construction team hasn’t received the document. So I faxed them by my self! So does this rant relate to this post?

So I went to the branch again. Know what? it was the same lady and she did the same thing! She tried to up-sell again without checking why the documents were not received by the construction team. That was it! I complained to the branch manager.

Well I don’t think it will do anything, but they should know where to draw the line. CBA you can’t up-sell without addressing my inquiry!.